We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same; our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it's both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies' recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- We ask that you please wear your mask while in the office. You may remove it once in the exam room.
- Our office will communicate with you beforehand to ask some screening questions. You'll be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see our waiting room will no longer offer magazines, children's toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you're offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer questions you may have about the steps we take to keep you, and every patients, safe in our practice. To make appointments, please call 318-325-5423 or you may do so here!
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends,
Dr. Shepard & Team
We are as concerned about the outbreak of the Coronavirus (COVID-19) as you probably are. I wanted to let you know that we are taking necessary precautions to create a safe environment for all of our patients.
We have been following protocol for OSHA and CDC guidelines since the early 1980's. It was about the time of the outbreak of AIDS. The protocols sterilization and disinfection have been followed consistently. I know the media has made everyone concerned and we wanted to let you know that we are certainly aware and taking the necessary precautions. The American Dental Association has provided the latest information on the Coronavirus and precautions we need to be alerted to.
Thank you for entrusting your dental care to us and that we are concerned for your overall health as well. We look forward to seeing you soon in the office and if you have any questions or concerns feel free to contact us.
Dr. John Shepard, DDS and Staff